{"id":36919,"date":"2024-07-05T10:39:55","date_gmt":"2024-07-05T02:39:55","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/peoples-republic-china\/help-support\/frequently-asked-questions\/refund-protect-faqs\/"},"modified":"2024-11-20T11:32:54","modified_gmt":"2024-11-20T03:32:54","slug":"refund-protect-faqs","status":"publish","type":"page","link":"https:\/\/www.flyrb.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/","title":{"rendered":"Refund Protect FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_toggle title=”What is Refund Protect?” style=”arrow”]Refund Protect <\/span>enables<\/span> customers<\/span> to apply for a full refund should they not be able to travel due to an unforeseen reason<\/span> (terms and conditions apply)<\/span>.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”How does it work?” style=”arrow”]Refund Protect is offered to customers during the flight booking process. Customers will receive a confirmation email when they purchased Refund Protect.<\/span>\u00a0<\/span><\/p>\n

If due to an unforeseen reason, customers are not able to travel, they can request a refund directly to refund Protect using the link provided in the confirmation email or <\/span>here.<\/span><\/a>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”What is the benefit of Refund Protect?” style=”arrow”]100% refund of their booking of they are unable to travel for listed reasons<\/span> in the<\/span> <\/span>T&Cs<\/span><\/span><\/a>.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Who can purchase Refund Protect?” style=”arrow”]Refund Protect<\/span>\u00a0is offered to passengers travelling from all <\/span>countries<\/span> except Brunei, Malaysia, <\/span>Singapore<\/span> and Australia.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”How do I purchase Refund Protect?” style=”arrow”]You can <\/span>purchase<\/span> Refund Protect<\/span> when <\/span>purchasing<\/span> your ticket through <\/span><\/span>www.flyRB.com<\/span><\/span><\/a>.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”If I purchase my ticket through a travel agent, will I be able to purchase Refund Protect?” style=”arrow”]No. Refund Protect is only offered <\/span>with<\/span> ticket<\/span>s<\/span> when booked through<\/span> <\/span>www.flyRB.com<\/span><\/span><\/a>. Refund Protect must be <\/span>purchased<\/span> together with the flight ticket<\/span>.<\/span>\u00a0\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”I have purchased Refund Protect but I have now changed my mind. Can I cancel and get a refund?” style=”arrow”]Refund Protect is non-refundable and non-transferable.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”My flight has changed, what do I need to do to?” style=”arrow”]The customer<\/span> will remain covered for the revised booking dates but Refund Protect will be limited to the original booking value.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Can customer claim for partial refund if they have travelled and wished to refund the return segment only?” style=”arrow”]Yes, <\/span>Refund <\/span>Protect allows partial refunds if the customer only wants to cancel a segment of their flight.\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”What do I do if I do not receive the Refund Protect confirmation email?” style=”arrow”]Please contact RB Brunei Customer Service Centre or email at <\/span><\/span>brunei.callcentre@rba.com.bn<\/span><\/span><\/a> or WhatsApp at +673 8383111.<\/span>\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_toggle title=”What is Refund Protect?” style=”arrow”]Refund Protect enables customers to apply for a full refund should they not be able to travel due to an unforeseen reason (terms and conditions apply).\u00a0[\/vc_toggle][vc_toggle title=”How does it work?” style=”arrow”]Refund Protect is offered to customers during the flight booking process. Customers will receive a<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":701,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36919","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"\nRefund Protect FAQs - China<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Protect FAQs - China\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_toggle title=”What is Refund Protect?” style=”arrow”]Refund Protect enables customers to apply for a full refund should they not be able to travel due to an unforeseen reason (terms and conditions apply).\u00a0[\/vc_toggle][vc_toggle title=”How does it work?” style=”arrow”]Refund Protect is offered to customers during the flight booking process. 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Customers will receive a","og_url":"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/","og_site_name":"China","article_modified_time":"2024-11-20T03:32:54+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/","url":"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/","name":"Refund Protect FAQs - China","isPartOf":{"@id":"https:\/\/www.flyrb.cn\/china\/en\/#website"},"datePublished":"2024-07-05T02:39:55+00:00","dateModified":"2024-11-20T03:32:54+00:00","breadcrumb":{"@id":"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/refund-protect-faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Help & Support","item":"https:\/\/www.flyroyalbrunei.com\/china\/en\/help-support\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions","item":"https:\/\/www.flyroyalbrunei.com\/china\/en\/help-support\/frequently-asked-questions\/"},{"@type":"ListItem","position":3,"name":"Refund Protect FAQs"}]},{"@type":"WebSite","@id":"https:\/\/www.flyrb.cn\/china\/en\/#website","url":"https:\/\/www.flyrb.cn\/china\/en\/","name":"China","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.flyrb.cn\/china\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/pages\/36919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/comments?post=36919"}],"version-history":[{"count":4,"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/pages\/36919\/revisions"}],"predecessor-version":[{"id":37781,"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/pages\/36919\/revisions\/37781"}],"up":[{"embeddable":true,"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/pages\/701"}],"wp:attachment":[{"href":"https:\/\/www.flyrb.cn\/china\/en\/wp-json\/wp\/v2\/media?parent=36919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}