{"id":36913,"date":"2024-07-05T09:43:12","date_gmt":"2024-07-05T01:43:12","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/peoples-republic-china\/help-support\/frequently-asked-questions\/plaza-premium-lounge-faqs\/"},"modified":"2024-07-05T10:06:20","modified_gmt":"2024-07-05T02:06:20","slug":"plaza-premium-lounge-faqs","status":"publish","type":"page","link":"https:\/\/www.flyrb.cn\/china\/en\/help-support\/frequently-asked-questions\/plaza-premium-lounge-faqs\/","title":{"rendered":"Plaza Premium Lounge FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_toggle title=”Where is the Plaza Premium Lounge located?” style=”arrow”]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
City<\/th>\nLounge Location<\/th>\n<\/tr>\n
Hong Kong<\/td>\nLevel 6, Departures Level, Terminal 1, Hong Kong International Airport (Near Gate 1)<\/td>\n<\/tr>\n
Hong Kong<\/td>\nLevel 6, Departures Level, Terminal 1, Hong Kong International Airport (<\/span>N<\/span>ear Gate 35)<\/span><\/span>\u00a0<\/span><\/td>\n<\/tr>\n
Hong Kong<\/td>\nLevel 6, Departures Level, Terminal 1, Hong Kong International Airport (<\/span>N<\/span>ear Gate 60)<\/span><\/span>\u00a0<\/span><\/span><\/span><\/td>\n<\/tr>\n
Jakarta<\/td>\nInternational Departure, Terminal 3, Level 2 (<\/span>N<\/span>ear Gate 6), Soekarno-Hatta International Airport, Jakarta<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Jeddah<\/td>\nNear Gate 39, Terminal 1, International Departures, King Abdul Aziz Airport\u00a0<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Kuala Lumpur<\/td>\nInternational Departure Terminal 1, Level 2 (near Gate G) Kuala Lumpur International Airport<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
London<\/td>\nLevel 2, Terminal 4 Departures, London Heathrow Airport (Between Gate 1a and 1b)\u00a0<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Melbourne<\/td>\nInternational Departures, Terminal 2, Melbourne Airport (near Gate 9)<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Taipei<\/td>\n4\/F, Terminal 1<\/span>, International <\/span>Departure Hall, Taiwan Taoyuan International Airport<\/span> (Zone C and D)<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_toggle][vc_toggle title=”What are the lounge\u2019s operational hours?” style=”arrow”]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
City<\/th>\nOperational hours<\/th>\n<\/tr>\n
Hong Kong<\/td>\nNear Gate 1: 0600-0100 daily<\/span><\/span><\/td>\n<\/tr>\n
Hong Kong<\/td>\nN<\/span>ear Gate 35: 24 hours daily<\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Hong Kong<\/td>\nN<\/span>ear Gate 60: 0600-0100 daily<\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
Jakarta<\/td>\n24 hours daily<\/span><\/span><\/td>\n<\/tr>\n
Jeddah<\/td>\n24 hours daily<\/span><\/span><\/td>\n<\/tr>\n
Kuala Lumpur<\/td>\n24 hours daily<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/td>\n<\/tr>\n
London<\/td>\n0500-2200 daily<\/span><\/span><\/td>\n<\/tr>\n
Melbourne<\/td>\n0830-2330 daily<\/span><\/span><\/td>\n<\/tr>\n
Taipei<\/td>\nZone C: 0700-1500 daily<\/span>
\n<\/span>Zone D: 24 hours daily<\/span>\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_toggle][vc_toggle title=”How do I access Plaza Premium Lounge?” style=”arrow”]Travellers who have <\/span>purchased<\/span> Plaza Premium Lounge must<\/span> show<\/span> their Plaza Premium Lounge voucher before entering the lounge. You will not be allowed entry to the lounge without the voucher.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”How long can I stay in the lounge?” style=”arrow”]Passengers can stay at the lounge for a maximum of three (3) hours.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”What facilities are available at Plaza Premium Lounge?” style=”arrow”]Lounge seating area, food & beverage, Wi-Fi, Internet workstation, international newspapers and magazines, international TV channels, Flight Information Display System and shower.<\/span>\u00a0<\/span><\/p>\n

Please note that the lounge facilities vary by locations.<\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Who is eligible to purchase Plaza Premium Lounge?” style=”arrow”]Plaza Premium Lounge is offered to Economy Class passengers travelling to\/from Hong Kong,<\/span>\u00a0<\/span><\/p>\n

Jeddah, Jakarta, Kuala Lumpur, London, Melbourne and Taipei.<\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”How do I purchase access to Plaza Premium Lounge?” style=”arrow”]You can <\/span>purchase<\/span> the access to Plaza Premium Lounge<\/span> when <\/span>purchasing<\/span> your ticket through <\/span><\/span>www.flyRB.com<\/span><\/span><\/a> and up to 4 hours before departure through Manage <\/span>M<\/span>y Booking<\/span>.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”If I purchase my ticket through a travel agent, will I be able to purchase Plaza Premium Lounge?” style=”arrow”]You can <\/span>purchase<\/span> Plaza Premium Lounge<\/span> up to 4 hours before departure through Manage <\/span>M<\/span>y Booking.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”I have purchased Plaza Premium Lounge but I have now changed my mind. Can I cancel and get a refund?” style=”arrow”]Plaza Premium Lounge<\/span> is non-refundable and non-transferable<\/span> to another person<\/span>.\u00a0<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”I have changed my flight itinerary, can I still use the same voucher?” style=”arrow”]Yes, you will need to use the new voucher attached to your new Electronic Ticket Receipt.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”Where can I find my Plaza Premium Lounge voucher?” style=”arrow”]Your voucher is attached together with your Electronic Ticket Receipt under “Plaza Premium Lounge”.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][vc_toggle title=”What do I do if I do not receive the Plaza Premium Lounge voucher?” style=”arrow”]Please contact<\/span> RB<\/span> Brunei<\/span> Customer Service Centre <\/span>or email <\/span>at <\/span><\/span>brunei.callcentre@rba.com.bn<\/span><\/span><\/a> or <\/span>W<\/span>hats<\/span>A<\/span>pp at +673<\/span> 8383111.<\/span><\/span>\u00a0<\/span>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_toggle title=”Where is the Plaza Premium Lounge located?” style=”arrow”] City Lounge Location Hong Kong Level 6, Departures Level, Terminal 1, Hong Kong International Airport (Near Gate 1) Hong Kong Level 6, Departures Level, Terminal 1, Hong Kong International Airport (Near Gate 35)\u00a0 Hong Kong Level 6, Departures Level, Terminal 1,<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":701,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36913","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"\nPlaza Premium Lounge FAQs - China<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plaza Premium Lounge FAQs - 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