{"id":32609,"date":"2022-06-07T13:53:47","date_gmt":"2022-06-07T05:53:47","guid":{"rendered":"https:\/\/www.flyroyalbrunei.com\/peoples-republic-china\/help-support\/frequently-asked-questions\/online-error\/"},"modified":"2023-05-09T10:31:54","modified_gmt":"2023-05-09T02:31:54","slug":"online-error","status":"publish","type":"page","link":"https:\/\/www.flyrb.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/","title":{"rendered":"Online Error"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;rb_upgrades_faq&#8221;][vc_column][vc_custom_heading text=&#8221;Online Error FAQ:&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_toggle title=&#8221;What should I do if I encounter issue or error when I make my booking online?&#8221; style=&#8221;arrow&#8221;]<\/p>\n<ol>\n<li>Please send an email with the following information to <a href=\"mailto:brunei.callcentre@rba.com.bn\">brunei.callcentre@rba.com.bn<\/a>\n<ul>\n<li>A screenshot of the error<\/li>\n<li>Your flight details\n<ul>\n<li>One way or return<\/li>\n<li>Departure city and arrival city<\/li>\n<li>Departure date and arrival date<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Please write on &#8220;Online Error&#8221; as the email subject line<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What should I do if I cannot add services such as seats and baggage when I manage my booking?&#8221; style=&#8221;arrow&#8221;]<\/p>\n<ol>\n<li>Please send an email with the following information to <a href=\"mailto:brunei.callcentre@rba.com.bn\">brunei.callcentre@rba.com.bn<\/a>\n<ul>\n<li>A screenshot of the error<\/li>\n<li>Your details\n<ul>\n<li>Booking reference\/PNR<\/li>\n<li>Last name<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Please write on \u201cOnline Error\u201d as the email subject line<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What should I do if I encounter an issue or error during online check-in?&#8221; style=&#8221;arrow&#8221;]<\/p>\n<ol>\n<li>Please send an email with the following information to <a href=\"mailto:brunei.callcentre@rba.com.bn\">brunei.callcentre@rba.com.bn<\/a>\n<ul>\n<li>A screenshot of the error<\/li>\n<li>Your details\n<ul>\n<li>Booking reference\/PNR<\/li>\n<li>Last name<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Please write on \u201cOnline Error\u201d as the email subject line<\/li>\n<\/ol>\n<p>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;rb_upgrades_faq&#8221;][vc_column][vc_custom_heading text=&#8221;Online Error FAQ:&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23695a47&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_toggle title=&#8221;What should I do if I encounter issue or error when I make my booking online?&#8221; style=&#8221;arrow&#8221;] Please send an email with the following information to brunei.callcentre@rba.com.bn A screenshot of the error Your flight details One way or return Departure city and arrival<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":701,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/faq-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32609","page","type-page","status-publish","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Online Error - China | Royal Brunei Airlines<\/title>\n<meta name=\"description\" content=\"Get answers to your frequently asked questions on online error while booking ticket or online check-in with Royal Brunei Airlines.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Error - China | Royal Brunei Airlines\" \/>\n<meta property=\"og:description\" content=\"Get answers to your frequently asked questions on online error while booking ticket or online check-in with Royal Brunei Airlines.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/\" \/>\n<meta property=\"og:site_name\" content=\"China\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-09T02:31:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/\",\"url\":\"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/\",\"name\":\"Online Error - China | Royal Brunei Airlines\",\"isPartOf\":{\"@id\":\"https:\/\/www.flyrb.cn\/china\/en\/#website\"},\"datePublished\":\"2022-06-07T05:53:47+00:00\",\"dateModified\":\"2023-05-09T02:31:54+00:00\",\"description\":\"Get answers to your frequently asked questions on online error while booking ticket or online check-in with Royal Brunei Airlines.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.flyroyalbrunei.cn\/china\/en\/help-support\/frequently-asked-questions\/online-error\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Help &#038; 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