{"id":10639,"date":"2018-10-10T21:47:15","date_gmt":"2018-10-10T13:47:15","guid":{"rendered":"http:\/\/www.flyroyalbrunei.com\/peoples-republic-china\/royal-skies\/earning-miles\/11636-2\/"},"modified":"2024-07-05T08:43:53","modified_gmt":"2024-07-05T00:43:53","slug":"missing-mileage-claims","status":"publish","type":"page","link":"https:\/\/www.flyrb.cn\/china\/en\/royal-skies\/earning-miles\/missing-mileage-claims\/","title":{"rendered":"Claim Missing Mileage"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h4>Don&#8217;t see your recent flight in account?<\/h4>\n<p><a href=\"https:\/\/book-royalbrunei.crane.aero\/ibe\/loyalty\">Log in<\/a> to your Royal Skies account and submit the &#8220;Claim Missing Miles&#8221; form.<\/p>\n<p>All you need is your travel date and<\/p>\n<ul>\n<li>Airline reservation reference, or<\/li>\n<li>E-ticket number, or<\/li>\n<li>Origin and Destination<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]Once a claim has been submitted, please allow up to 8 working weeks to be processed.[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]All missing mileage claims can be submitted if travel is within<strong> 6 months<\/strong> of the claim date.[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]To make sure you always receive Royal Skies miles earned,<\/p>\n<ul>\n<li>Make a reservation as per passport and per Royal Skies profile name<\/li>\n<li>Include your membership number in your reservation<\/li>\n<li>Present your membership number at check-in<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h4>Frequently Asked Questions<\/h4>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221;][vc_toggle title=&#8221;I just joined Royal Skies. Can I claim missing mileage?&#8221; style=&#8221;arrow&#8221;]Yes, you may claim missing mileage if the travel is within 6 months.[\/vc_toggle][vc_toggle title=&#8221;I just joined Royal Skies. Will I earn status miles for my past flights?&#8221; style=&#8221;arrow&#8221;]Yes, status miles will be earned for flights taken before your enrolment date.[\/vc_toggle][vc_toggle title=&#8221;How long does it take for my Missing Mileage Claim request to be processed?&#8221; style=&#8221;arrow&#8221;]Please allow up to 8 working weeks for the claim to be processed.[\/vc_toggle][vc_toggle title=&#8221;I received a name surname mismatch error when submitting a claim online.&#8221; style=&#8221;arrow&#8221;]If you received a name surname mismatch error, this is due to the name on the reservation and Royal Skies profile being different.<\/p>\n<p>Please complete the <a href=\"https:\/\/www.flyroyalbrunei.com\/peoples-republic-china\/en\/royal-skies\/forms\/membership-profile-update-form\/\">Membership Profile Update form<\/a> to update your name as per passport.[\/vc_toggle][vc_toggle title=&#8221;I received a passenger not found on flight error when submitting a claim online.&#8221; style=&#8221;arrow&#8221;]Some or all of the details submitted are incorrect. Please check and resubmit the claim online once more.[\/vc_toggle][vc_toggle title=&#8221;Can I earn Royal Skies miles for the ticket I bought for someone else?&#8221; style=&#8221;arrow&#8221;]Royal Skies miles can only be earned by the member who is travelling, regardless of who bought the ticket.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Don&#8217;t see your recent flight in account? Log in to your Royal Skies account and submit the &#8220;Claim Missing Miles&#8221; form. All you need is your travel date and Airline reservation reference, or E-ticket number, or Origin and Destination [\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]Once a claim has been submitted, please allow up<\/p>\n","protected":false},"author":1,"featured_media":18751,"parent":1330,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"custom-templates\/default-custom-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10639","page","type-page","status-publish","has-post-thumbnail","hentry","post-single border-bottom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Claim Missing Mileage - China<\/title>\n<meta name=\"description\" content=\"You can submit a missing mileage claim for flights taken three months prior to your enrollment date with the Royal Skies programme or flights within 3 months of the claim date.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claim Missing Mileage - 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